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Managed AI Agents
Your AI agents, built, run, and improved for you
We design, deploy, and manage a fleet of AI agents across your operations. You approve the work, we run the system. Delivered through Omni by Enterprise DNA, our managed operating layer.
Why managed
An AI agent is not a set-and-forget purchase
The demo is easy. Keeping agents accurate, connected, and useful as your business changes is the hard part. That is the part we own, so your team gets the output without the upkeep.
Agents drift over time
A prompt that worked in January quietly degrades by March as your data, your team, and your customers move. Someone has to notice and fix it.
No one owns maintenance
The person who set it up is busy. Small breakages pile up, trust erodes, and the agent slowly falls out of use. Managed means it stays cared for.
Integrations rot
Tools update, tokens expire, formats change. Unmanaged agents fail silently at the connection points long before anyone realises output has stopped.
You cannot see what they did
Without monitoring and a weekly receipt, you are trusting a black box. Managed agents come with a clear record of what ran and what it produced.
Pilots never scale
One clever workflow is a demo. A fleet across support, sales, ops, and admin is a system. Getting from one to many is exactly what we manage.
Governance is an afterthought
Approval gates, data boundaries, and accuracy checks only hold if someone maintains them. We keep the guardrails current as the agents expand.
Agent pods
Teams of agents, mapped to how your business runs
We start where the pain is and expand from there. Each pod is a team of agents that handles a slice of the work, with your people approving anything that matters.
Support Pod
Customer-facing triage, reply drafting, escalation, and knowledge upkeep.
- Ticket and inbox triage
- Reply drafting with a human send gate
- FAQ and knowledge base updates
- Escalation routing and call summaries
Sales Pod
Lead research, outbound drafts, meeting prep, CRM hygiene, and follow-up.
- Lead enrichment and research
- Outbound and follow-up drafts
- Meeting prep packs
- CRM updates and pipeline summaries
Ops Pod
Process monitoring, document extraction, task creation, and weekly summaries.
- Document extraction and filing
- Task creation from email and chat
- Process exception alerts
- Cross-system status checks
Finance / Admin Pod
Invoice checks, reconciliation prep, chasing missing info, and management summaries.
- Invoice and receipt checking
- Reconciliation prep
- Chasing missing documents
- Management and board summaries
Executive Intelligence Pod
The leadership view: what changed, the risks, the opportunities, the themes.
- Weekly business review
- Risk and exception surfacing
- Customer and revenue themes
- What to automate next backlog
How we run it
From first look to a system that runs itself, with us behind it
1 to 2 weeks
Assessment
Ranked opportunities, a workflow map, an integration read, and risk notes. We recommend the pods and the scope to start with.
1 week
Design
Process maps, agent definitions, human approval points, data boundaries, and the success metrics we will hold the system to.
2 to 4 weeks
Sprint
Your first one to three production workflows go live on real data, with the weekly receipt running and the approval queue wired in.
Ongoing monthly
Managed
We monitor, improve, report, and expand. You interact through your Omni workspace, and the fleet grows as the wins compound.
Every month, included
What the managed retainer covers
Custom insight, standardised delivery, recurring management. You interact through your Omni workspace instead of chasing one-off builds.
- Workflow monitoring and alerting
- Prompt and model improvements
- Error review and remediation
- A monthly optimisation pass
- Branded reporting and a weekly receipt
- New workflow backlog grooming
- Governance and approval tuning
- Integration maintenance
- Expansion recommendations
Let us run the agents. You run the business.
30 minutes with Sam. We find the first two or three workflows where managed agents would pay for themselves, and show you exactly how the system would run inside your firm.
Book a discovery call