Enterprise DNA

Important Note: Please read these Terms and Conditions carefully. They are important and affect your legal rights when using Enterprise DNA’s website and services.

Acceptance: Utilizing our website constitutes an irrevocable agreement to these Terms, subject to change without notice. If you’re representing a company or legal entity, you confirm you have the authority to bind the entity to these terms. If you disagree with any part of the terms and conditions, do not use our services. Our Privacy Statement is an integral part of these Terms.

1. Our Service

   1. Service Provision: Services are provided "AS IS." We reserve the right to modify or discontinue them without any liability.
   2. New Features: All new features fall under these Terms.
   3. Modifications: If changes are unacceptable, you can cancel your subscription.
2. Your Responsibilities: You're responsible for your account’s security and all activities under it. Immediately inform us of unauthorized use or security breaches. You’re also responsible for any content you post.
3. Privacy Policy: Your personal information is protected as per our Privacy Statement.

4. Service Account and Password:

   1. Access and Payment: Service access requires payment and account creation.
   2. Password Security: Keep your password confidential.
   3. Single Account Usage: Your account is for your exclusive use.

5. Pricing and Payment:

   1. Price Changes: Prices, denominated in US Dollars, can change and are subject to our discretion.
   2. Payment Methods: Pay via accepted credit/debit cards or PayPal.
   3. Subscription Renewal: Subscriptions auto-renew. Cancel to avoid automatic renewal.

6. Cancellation Policy:

   1. Process: Cancel via the Manage Subscription section or by deleting your account.
   2. Eligibility: Subscribers can cancel before the end of their current billing period, before their subscription is auto renewed.
   3. Non-Payment: Failing to pay three times consecutively results in access termination.
   4. Effect: Cancellation also ends Support Forum and Analyst Hub access.
   5. Auto-Renewal: Subscriptions renew automatically.

7. Refund Policy:

   1. Eligibility: Request refunds within 30 days of purchase for 1st year annual subscriptions.
   2. Processing: Refunds may take several business days to process.
   3. Limitations: No refunds for partial use or services already rendered. No refunds for auto-renewals.
8. Complaints: Raise complaints via our Contact Us page or Customer Support. We respond within 24-48 hours on business days.

9. License and Usage Restrictions:

   1. License Grant: We grant you a non-exclusive right to use the Service.
   2. Restrictions: Service misuse is strictly prohibited. No unauthorized commercial use.
10. Intellectual Property: Enterprise DNA owns all intellectual property rights in the Service.
11. Attribution: Our branding (e.g., ‘Powered by Enterprise DNA’) must remain in your content footer.
12. Third-Party Content: We’re not liable for third-party content or services accessed through our website.
13. Termination: We may terminate your account for non-compliance or non-payment.
14. Indemnification: You agree to indemnify us against certain claims related to your use of the Service.
15. Warranty Disclaimer: The Service is provided without warranties of any kind.
16. Internet Delays: Acknowledge that we are not liable for internet-related issues.
17. Limitation of Liability: Our liability is limited under these Terms.
18. Changes to Terms: We reserve the right to update these Terms, and your continued use signifies acceptance.
19. Notices: Send notices to us at customersupport@enterprisedna.co. We’ll send notices to the contact information you provide.
20. Miscellaneous: These Terms represent the full legal agreement between us and supersede all prior agreements.